User services

Next generation library services are evolving to provide a user experience that is richer and more intuitive for library patrons. Libraries are therefore working to develop new tools and technologies that facilitate the discovery, access and use of information resources for the communities they serve. These tools have seen steady advancement over recent decades, making great strides in the scope and depth of materials addressed and in providing library users ever more convenient ways to access materials.

End user services in academic libraries are primarily focused on enabling library users to find content relevant to their needs, in the most efficient way possible. The provision of these end-user services therefore focuses primarily on promoting the discoverability, presentation and accessibly of information and resources.

Discovery is broadly defined as the process through which an end-user is able to find an appropriate item. Discovery can be exploratory, i.e. where users seek as-yet unknown information on some topic. In know-item search, users seek to locate a specific information resource already known through previous use, citation or otherwise. Discoverability of content in libraries are achieved through listing (browsing A-Z or by subject) or by offering search functionality.

The presentation of information resources available in the library, referring to the various ways in which library resources are made available through the interface is also a key consideration for librarians. Libraries tend to adopt various ways of information delivery, and are generally tending more towards gaining simplicity of their interface and presenting available resources through the most logical and intuitive way for library patrons